Capturing and voiding PowerTranz authorizations

This page applies when Transaction type is set to Authorization. With Sale, the money is taken at checkout and there is nothing to capture.

The PowerTranz panel

Every order paid through the plugin has a PowerTranz panel on the order screen. It shows:

• The transaction ID
• The environment, test or live
• The type, sale or authorization
• The authorization code and RRN
• How much has been captured
• The 3-D Secure result

For an authorization that is still open, it also shows how much is held and the Capture and Void buttons.

Capture the money

1. Open the order. It is On hold.
2. In the PowerTranz panel, check Amount to capture. It starts at the full amount still held.
3. Click Capture.

When the full amount is captured, the order moves to Processing.

Capture part of the amount

Lower the amount before you click Capture. The order stays on hold and an order note says how much was captured and how much is still held.

Partial capture depends on your bank. If your account does not allow it, PowerTranz declines the capture and the plugin tells you to capture the full amount or ask PowerTranz support to enable partial capture.

Void the hold

Click Void to release the hold without taking any money, which cancels the order. A void is always for the full amount and cannot be undone.

Capture or void every authorized order

You are not paid until you capture. A hold ends by itself after a few days and the money returns to the customer.

If a request times out

If PowerTranz does not answer in time, an order note starting with ACTION REQUIRED tells you the result is unknown. Check the transaction in the PowerTranz portal before you repeat the capture.