Interrupted payments and the Check with PowerTranz button
How the PowerTranz plugin confirms a payment that was interrupted.
These are the tools our plugin gives you to troubleshoot a transaction.
Open the order in WooCommerce and read the notes on the right. The plugin writes one for every step, and the note for a failed payment says who refused it and why.
| The note says | What it means |
|---|---|
| Payment declined by PowerTranz, with a reason | The customer’s bank refused the card. The reason may be insufficient funds, an expired card or a wrong security code. The customer should try another card or call their bank. |
| The cardholder did not complete their bank’s verification step | The customer closed or failed the 3-D Secure step. Nothing was charged. |
| The store is configured to decline unauthenticated payments | The card does not support 3-D Secure and your setting is to decline those. See 3-D Secure. |
| The fraud check declined this transaction | Kount refused it. See fraud screening. |
| The payment session expired | The customer took longer than five minutes. Nothing was charged. They can try again. |
| PowerTranz rejected the payment request | A setup problem, not a card problem. The note often names it, such as the hosted page not being found or the merchant not being recognised. |
| ACTION REQUIRED | The result is not known yet. See interrupted payments. |
The customer sees a short message at checkout, such as being asked to try another card, and never sees technical codes.
Card numbers and passwords are removed before anything is written, so the log is safe to share. Turn the log off again when you are done.
Never send us a full card number or your PowerTranz password.
How the PowerTranz plugin confirms a payment that was interrupted.
How 3-D Secure works with the PowerTranz plugin and who is liable for a chargeback.
How to use the PowerTranz fraud check, powered by Kount.
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