Refunding from the WooCommerce order screen

Once Scotiabank has enabled API access on your account, refunds run from the WooCommerce order screen without logging into the bank terminal.

Issuing a refund

1. Open the order in WooCommerce, then Orders.
2. Click Refund below the line items.
3. Enter the amount, either per line item or as a total.
4. Click the button labelled Refund via Scotiabank, not the manual refund button.

Why the button matters

WooCommerce offers two buttons and they do very different things. The Scotiabank button sends the refund to the bank and returns the money. The manual refund button only marks the order as refunded in your records and moves no money at all.

Clicking manual refund by mistake is a genuinely common error. The order looks correct, the customer never receives anything, and the discrepancy usually surfaces as a complaint days later. Read the button before you click it.

Partial refunds

Refund part of an order by entering an amount lower than the total, or by refunding specific line items. You can issue several partial refunds against one order up to the original amount.

What the customer sees

Nothing immediately. The credit reaches their account within about 5 to 14 days depending on their issuing bank.

If the refund fails

Check the order notes for the error returned by the bank. The most common cause is API access not being enabled on your merchant account, which is a bank-side permission rather than anything in the plugin.