Licence, plans and what happens when a licence expires

Without a licence

The plugin runs in test mode only, where every feature works against the PowerTranz staging environment on as many sites as you like, with no time limit.

With a licence

Support on every plan

Every plan includes direct, hands-on support from us, including the free version. We help you configure the plugin and test your checkout. Email info@wpcompanion.co or use the contact form. We reply within one business day.

Support covers our plugin: its settings, your payment page and testing your checkout. It does not cover building or fixing the rest of your website, or other plugins and themes.

Before a licence expires

• 30 days before: a warning appears in your WordPress admin with the expiry date.
• If the licence renews automatically: you see one reminder to keep your payment method up to date.

After a licence expires

You get a 7-day grace period, during which your store keeps taking live payments and a red notice on every admin page shows the date payments will stop.

If the licence is still not renewed after 7 days:

• The gateway is switched off and put back in test mode.
• Customers can no longer pay with it at checkout.

What keeps working

An expired licence stops new payments but does not affect the following:

• Existing subscriptions keep renewing.
• Cards your customers have saved stay saved.
• You can still refund, capture and void orders that were paid live.

After you renew

The gateway does not switch itself back on, so your store never starts taking real money without you choosing it. Open the gateway settings, untick test mode, tick Enable and save.

If only the Premium plan lapses

If your store moves from Premium to a lower paid plan, ordinary card payments continue, but customers can no longer save a new card or buy a new subscription. Saved cards and running subscriptions are not affected, and a notice in your admin tells you when this has happened.