A PowerTranz payment failed: how to find out why
These are the tools our plugin gives you to troubleshoot a transaction.
How to test the PowerTranz gateway fully before going live.
In test mode the plugin uses the PowerTranz staging environment, so no real money moves and no real card is used. Every feature of the plugin works in test mode, with or without a licence.
In test mode, the gateway only appears at checkout for logged-in administrators and shop managers. You will not see it in a private window or when logged out.
| Card number | What happens |
|---|---|
| 4012000000020006 | You are asked to confirm with the bank. Use security code 323 and password 3ds2. |
| 4012000000020071 | The payment goes straight through. The card is verified in the background. |
| 4333333333332222 | A card that does not support 3-D Secure. It is declined unless you allow unauthenticated cards. |
These numbers only work in the staging environment. PowerTranz publishes the full list at developer.powertranz.com/docs/test-cards-and-cases.
A successful payment takes you to the order received page and the order shows as Processing in WooCommerce.
Do not ship a test order.
These are the tools our plugin gives you to troubleshoot a transaction.
How 3-D Secure works with the PowerTranz plugin and who is liable for a chargeback.
How to switch the PowerTranz plugin from test mode to live payments.
Still stuck? Every plan includes hands-on support, including the free plan. We answer from Trinidad and Tobago, within one business day.
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